Privacy Policy

Effective Date: January 1, 2026

At Sendavia Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and coaching programs.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing information (processed securely through third-party providers such as Stripe)

  • Information shared through intake forms, registration forms, questionnaires, or other communications

We do not store or have access to your full credit card or payment details on our servers.

How We Use Your Information

Your personal information may be used to:

  • Register you for coaching sessions, workshops, or programs

  • Process payments and send confirmations or receipts

  • Communicate scheduling details, updates, reminders, or service-related messages

  • Respond to inquiries or support requests

  • Send newsletters or marketing communications only if you have opted in

We do not sell, rent, or trade your personal information. We may share information only with trusted third-party service providers as necessary to deliver our services (e.g., payment processors, scheduling platforms, email delivery services).

Third-Party Services

We use third-party platforms to support our operations, such as:

  • Payment processors (e.g., Stripe)

  • Coaching or scheduling platforms (e.g., Simply.Coach)

  • Email and communication tools

These providers have their own privacy policies and security practices. We encourage you to review them separately. Sendavia Wellness is not responsible for the privacy practices of third-party platforms.

Cookies & Website Data

Our website may use cookies or analytics tools to improve functionality and understand how visitors use the site.

Cookies may collect non-identifying information such as:

  • Browser type

  • Pages visited

  • Time spent on the site

You can disable cookies through your browser settings at any time, though some website features may not function properly as a result.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure. By using our website or services, you acknowledge and accept this risk.

Email & Communications

If you subscribe to our mailing list, you may receive newsletters or updates. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email.

Service-related communications (such as scheduling or payment confirmations) may still be sent as necessary, even if you opt out of marketing emails.

Confidentiality in Coaching & Groups

Information shared during coaching sessions or group programs is treated as private and confidential by the coach, except where disclosure is required by law (for example, in situations involving risk of harm to self or others).

In group settings, while confidentiality is encouraged and expected among participants, it cannot be guaranteed, and Sendavia Wellness is not responsible for breaches of confidentiality by other participants.

Not HIPAA-Regulated Services

Sendavia Wellness provides coaching services, not therapy or medical treatment. As such, we are not a HIPAA-covered entity. Information shared is handled with care and respect but is not subject to HIPAA protections.

Data Retention

We retain personal information only for as long as necessary to provide services, meet legal or accounting obligations, or support business operations. Information may be securely deleted or anonymized when no longer required.

Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

To make such a request, please contact us using the information below. We will respond within a reasonable timeframe.

Children’s Privacy

Our services are intended for adults 18 years of age and older unless a specific program explicitly states otherwise and includes appropriate parental or guardian consent.

We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.